![]() We recommend not to be alarmed if the device has not received updates in the last 3 or 4 months, as they are sent in batches, and sometimes they can take a while to reach your mobile. Then, the solution is to restart the device, connect to a secure WiFi network and check if an update is available. ![]() One of them is the connection to the network because if the terminal has problems connecting to the 4G network, or there is no access to a WiFi network, the warning that there is a new update is not normally shown. ![]() On the other hand, if the phone has not been rooted, then the cause may become related to other issues. The solution to that problem, the easiest, is to approach an official Huawei store so that a technician can return its original state to the mobile. In that case, it is possible that some file of the operating system was deleted by mistake. One of the main causes and the most common takes place when the user has rooted in his mobile. ![]()
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